TIO Networks breach might have exposed 1.6M consumer records

Source PayPal

Duke Energy - Carolinas says a "data compromise" could have included about 374,000 of its customers over a almost 10-year period.

TIO Networks will begin notifying anyone whose information they believe may be included in the potential compromise, including approximately 374,000 Duke Energy Carolinas customers, who may be affected.

Last month, TIO Networks suspended operations after PayPay discovered the data breach.

Mosier said personal information that may have been compromised includes, name, address, Duke Energy account number, account balance and banking information, if the customer paid by check.

TIO Networks serves customers who pay utility and cable bills in cash at kiosks and walk-in locations at convenience stores, supermarkets, pharmacies and other retail stores.

"I've had some to get really angry", King said. "I have to go through the whole scenario and explain to them that Global Express has been down since November 10".

PayPal has contacted the Office of Attorney General's Bureau of Consumer Protection to alert it of a data breach impacting 1.6 million users in the United States and Canada. PayPal said free credit monitoring will be provided to those affected by the breach. He doesn't have that option with the Western Union service. Those people could have avoided being disconnected by calling Duke Energy but didn't do that, he said. This ongoing investigation has identified evidence of unauthorized access to TIO's network, including locations that stored personal information of some of TIO's customers and customers of TIO billers, ' it added.

PayPal paid around $238 million to acquire TIO in July, with the goal of reaching more consumers who don't have traditional financial accounts.

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