Microsoft's responds to Consumer Reports decision to remove recommendation ratings

Microsoft Surface laptop computers sit on display during an event in New York. Consumer Reports pulled its recommendation of four of the laptops

The organisation said it had removed its "recommended" status for four of the range and that it could not recommend any other Microsoft Surface devices because owners were more likely to suffer issues than owners of other branded laptops.

Some survey respondents said they experienced problems with their devices during startup while others commented that their systems froze or shut down unexpectedly.

The change, which includes the brand new Surface Pro and Surface Laptop devices, comes in light of feedback from subscriber surveys from the last few years. Microsoft is relatively new to the hardware business, and this is the first year we've had enough data to estimate predicted reliability for the company's laptops.

Citing reliability issues, the site says a quarter of all Microsoft laptop and tablet owners will encounter issues within two years.

Microsoft surface laptops and tablets are no longer "recommended" by Consumer Reports.

Back in April, Microsoft was basking in the warm glow of having its Surface devices beating Apple in terms of tablet satisfaction. "I own and have used every version of Surface products for extensive periods of times, not just reviews", Patrick Moorhead, principal analyst at Moor Insights, said in an email.

Similarly, Microsoft's Surface Book device launched around the same time and was greeted with a chorus of user complaints around bugginess and random crashes. The Surface Laptop, Surface Studio, and current-model Surface Pro are all rock-solid, in my experience.

This is why today's Consumer Reports survey is disappointing. From reddit's Microsoft Surface subreddit, user UTese shared his history with Surface Pro repairs. It is worth noting that the magazine Consumer Reports is one of the most respected publications in the world. It's the motivation for everything we do, and we are proud of the Surface devices we have built.

If you're still interested in buying a Microsoft laptop despite the aforementioned, it might be a good idea to look into an extended warranty.

According to the editor of Consumer Reports, stability technology Microsoft is worse than other manufacturers.

Microsoft disagrees with Consumer Reports' findings, and Surface chief Panos Panay says the company stands "firmly behind the quality and reliability of the Surface family of devices".

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