United CEO apologizes for 'truly horrific' passenger incident

United CEO apologizes for 'truly horrific' passenger incident

United Airlines is still in damage-control mode today in response to the public uproar over a passenger who was forcibly removed from a flight earlier this week.

Kimmel first took issue with United CEO Oscar Munoz for apologizing afterward for having to "re-accommodate" passengers. "While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right".

The CEO of United Airlines has issued a stronger apology about a passenger who was dragged off a United Express flight, calling the Sunday afternoon confrontation "truly horrific".

"The incident on United Flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department", the department said in a statement. "When they were treating this Asian man, they never thought of human rights, otherwise they wouldn't have done it that way".

On Tuesday, Mr Munoz said he was committed to "fix what's broken so this never happens again". "Clearly watching another human being dragged down an aisle, watching blood come from their face after hitting an armrest or whatever, I don't think there's a circumstance that you can't sit back and say this probably could have been handled a little bit better, when you're talking about another human being".

Despite those numbers, it is still ranks in the middle of US carriers for bumping passengers.

The man who was dragged off of an overbooked United Airlines flight on Sunday after refusing to give up his seat is apparently an accomplished poker player.

The flight from Chicago to Louisville, Kentucky, on Sunday evening had been overbooked - a fairly common practice - so the airline wanted to get four passengers to leave the flight to make room for four staff members.

The 69-year-old from Elizabethtown, Kentucky, refused to leave the flight, saying he needed to get home to treat patients.

The video posted online showed three Chicago Department of Aviation police officers struggling with a seated middle-aged man.

The man who wouldn't leave the plane just won't go away.

"We are all shaky and so disgusted", she said in the post.

Passengers were offered $400 and a hotel stay to give up their seats to stand-by United employees heading to Louisville for a flight, Bridges, told the Courier-Journal.

"We nearly felt like we were being taken hostage", Bridges said. You can't do anything as a traveler. If being bumped costs you more money than the airline will pay you at the airport, you can try to negotiate a higher settlement with their complaint department, according to DOT.

Related News: